{"id":7383,"date":"2026-03-12T11:04:23","date_gmt":"2026-03-12T10:04:23","guid":{"rendered":"https:\/\/druknabiothane.pl\/returns-and-complaints\/"},"modified":"2026-03-24T09:30:45","modified_gmt":"2026-03-24T08:30:45","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/druknabiothane.pl\/en\/returns-and-complaints\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7383\" class=\"elementor elementor-7383 elementor-5011\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba82184 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba82184\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column 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c0,1.4-0.9,2.7-2.3,3.1c-0.4,0.1-0.7,0.5-0.7,1c0,0.4,0.3,0.8,0.7,1C58.7,49.2,59.6,50.4,59.6,51.9z\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReturns\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22e2b6ef animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"22e2b6ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Due to the bespoke nature of orders, Biothane\u00ae straps with UV printing are cut to size according to the customer\u2019s specifications and are therefore non-returnable and non-exchangeable \u2013 regardless of whether the order is placed by a private individual or a business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22ac3d8\" data-id=\"22ac3d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14398bc4 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"14398bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" 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d=\"M47.1,36.8c-2,3.3-5.6,5.4-9.7,5.4c-0.9,0-1.9-0.1-2.7-0.3c0-1.7,0.5-2.7,0.8-3.5c0.4-0.9,0.8-1.9,0.2-3.1   c-0.8-1.8-2.8-1.5-4.6-1.2c-0.6,0.1-1.1-0.2-1.4-0.7c-0.4-0.8-0.7-2.4-0.6-2.8c0-0.1,0-0.1,0.1-0.1l3.7-0.8   c0.3-0.1,0.6-0.3,0.7-0.6c0,0,1.4-3.6,4.7-3.9c0.7-0.1,1.4,0.1,2.1,0.4c0,0,0.1,0,0.1,0c0.1,0,0.1,0.1,0.2,0.1c0.1,0,0.1,0,0.2,0   c0.1,0,0.1,0,0.2,0c0,0,1.4-0.4,2.6,0.5c1.2,0.9,2,2.7,2.2,5.4c0,0.4-0.1,0.5-0.2,0.7c-0.1,0.1-0.2,0.2-0.4,0.3c0,0,0,0,0,0   c-0.5,0.2-1.3,0.4-2.3,0.4c-0.4,0-0.9-0.2-1.2-0.5c-0.3-0.3-0.5-0.8-0.5-1.2c0-0.8,0.2-1.8,0.6-3c0.2-0.5-0.1-1.1-0.7-1.2   c-0.5-0.2-1.1,0.1-1.2,0.7c-0.4,1.3-0.6,2.4-0.7,3.4c-0.1,1,0.3,2,1,2.7c0.7,0.7,1.7,1.1,2.7,1.1H43c0.7,0,1.3-0.1,1.9-0.2   C45.2,35.5,45.9,36.3,47.1,36.8z\"><\/path>\t<path class=\"st0\" d=\"M51.2,49.5c0,0.6-0.5,1-1,1H24.6c-0.6,0-1-0.4-1-1c0-0.6,0.4-1,1-1h25.5C50.7,48.5,51.2,49,51.2,49.5z\"><\/path>\t<path class=\"st0\" d=\"M45.8,54.7c0,0.6-0.5,1-1,1H30c-0.6,0-1-0.4-1-1c0-0.5,0.4-1,1-1h14.9C45.4,53.7,45.8,54.2,45.8,54.7z\"><\/path>\t<path class=\"st0\" d=\"M16.4,54.7c0,0.6-0.4,1-1,1h-2.5c-0.5,0-1-0.4-1-1c0-0.5,0.5-1,1-1h2.5C16,53.7,16.4,54.2,16.4,54.7z\"><\/path>\t<path class=\"st0\" d=\"M16.4,49.5c0,0.6-0.4,1-1,1h-2.5c-0.5,0-1-0.4-1-1c0-0.6,0.5-1,1-1h2.5C16,48.5,16.4,49,16.4,49.5z\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tComplaints\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-358143a3 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"358143a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you receive a product with a manufacturing defect or one that does not match your order, please contact us within 14 days of receiving the parcel. To make a complaint, please email us with photos of the product and a description of the issue. We will process your complaint as soon as possible and find the best<br>solution.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d71ca86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d71ca86\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2a75e6c\" data-id=\"2a75e6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-624fae0a elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"624fae0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tYou can find more information at <a href=\"\/terms-and-conditions\">@TERMS AND CONDITIONS<\/a>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b182426\" data-id=\"1b182426\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702a4662 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"702a4662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-heart\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M462.3 62.6C407.5 15.9 326 24.3 275.7 76.2L256 96.5l-19.7-20.3C186.1 24.3 104.5 15.9 49.7 62.6c-62.8 53.6-66.1 149.8-9.9 207.9l193.5 199.8c12.5 12.9 32.8 12.9 45.3 0l193.5-199.8c56.3-58.1 53-154.3-9.8-207.9z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDo you have any questions? Contact us - we will be happy to help!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Due to the bespoke nature of orders, Biothane\u00ae straps with UV printing are cut to size according to the customer\u2019s specifications and are therefore non-returnable and non-exchangeable \u2013 regardless of whether the order is placed by a private individual or a business. Complaints If you receive a product with a manufacturing defect or one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7383","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/pages\/7383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/comments?post=7383"}],"version-history":[{"count":4,"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/pages\/7383\/revisions"}],"predecessor-version":[{"id":9241,"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/pages\/7383\/revisions\/9241"}],"wp:attachment":[{"href":"https:\/\/druknabiothane.pl\/en\/wp-json\/wp\/v2\/media?parent=7383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}